Across Caribe's Privacy Policy

Our Privacy Policy

Our team here at Across Caribe LLC. (“AC”) values your trust, and makes it a high priority to ensure the security and confidentiality of the personal information you provide to us. Below you will find our Privacy Policy. We encourage you to please read our policy to learn about our privacy practices so you can better understand what we collect from you, why we collect it and your rights. Remember, by visiting our website or using our services, you are accepting our practices.

  • Chevron down What information do we collect?
  • We collect personally identifiable information from you when you register on our site, place a reservation, subscribe to our newsletter, respond to a survey, fill out a form or input data on our site in any way.

    When booking reservations through or registering on our site, as appropriate, you may be asked to enter the following: name, e-mail address, mailing address, phone number, credit card information, social security number, gender, certification level, experience level, height, weight, shoe or other clothing size, hotel information, or other information as requested by the companies that use our service. You may, however, visit and browse our sites and offerings and not enter any of your personally identifiable information.

  • Chevron down How do we use your information?
  • Any of the information we collect from you may be used in one of the following ways:

    • To personalize your experience (your information helps us to better respond to your individual needs)
    • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
    • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
    • To process transactions (In addition to processing your bookings with the companies that use our services, the email address you provide during booking processing may be used to send you information and updates pertaining to your reservation, in addition to receiving occasional company news, updates, related product or service information)
    • To provide services to the companies that use AC
    • To administer a contest, promotion, survey or other site feature
    • To send periodic emails

    We also may collect and store information about you that we receive from other sources to, among other things, enable us to verify, update and correct the information contained in our databases, prevent fraud, provide services to our other clients, and to better customize your experience on our site.

    Note: If at any time you would like to unsubscribe from receiving future marketing emails, please contact [email protected].

  • Chevron down How do we protect your information?
  • We implement a variety of security measures to help maintain the safety of your personal information when you reserve a booking or enter, submit, or access your personal information.

    All supplied credit card information is transmitted via Secure Socket Layer (SSL) technology. This information is then encrypted in our payment provider’s systems, may only to be accessible by those authorized with special access rights to such systems, and they are required to keep the information confidential. Please understand that while we try our best to safeguard your personal information once we receive it, no transmission of data over the Internet can be guaranteed to be 100% secure.

    After a transaction, your personal information may be kept on file in order to archive reservation data, help improve the customer experience and for other business purposes.

  • Chevron down Do we use cookies and interest-based advertising?
  • Yes, cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

    We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements, market our services, and compile data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use any personally identifiable information collected on our behalf except to help us conduct, improve or market our business.

    If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still reserve a booking over the telephone by contacting the company’s customer service number directly. Your browser or device may include “Do Not Track” functionality. FareHarbor’s information collection and disclosure practices and the choices we provide, will continue to operate as described in this Privacy Policy, whether or not a Do Not Track signal is received.

    We allow third-party advertising companies to collect certain information when you visit our site. These companies may utilize cookies, pixels or other technologies to collect and use non-personally identifiable information (e.g., hashed data, browser type, time and date, subject of advertisements clicked or scrolled over) during your visits to this and other websites in order to provide advertisements about goods and services likely to be of greater interest to you (i.e. interest-based advertising). They may also use persistent identifiers to anonymously track your Internet usage over time and across other websites in their networks beyond our site. To learn more about interest-based advertising or to opt-out of this type of advertising, you can visit the websites of the Digital Advertising Alliance at aboutads.info and Networking Advertising Initiative at networkadvertising.org/choices. Google, as a third-party vendor, also uses cookies to serve ads. Google’s use of the DART cookie enables it to serve ads based on your visits to FareHarbor’s sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

  • Chevron down Do we disclose any information to outside parties?
  • Yes, we provide your information to the third-party companies that use our service to book online reservations. We share information about your reservation and also may include information about how you use and interact with our site, such as your reservation history, which activities you like or are recommended for you, and other information. In some cases, we may provide these third-party companies with analytics and other information about your interaction with our service via their website. Please note that this Privacy Policy does not apply to those third-party companies and AC is not responsible for how they use, maintain or disclose your information.

    We also use third-party service providers who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site’s policies, or protect our or others rights, property, or safety in anyway legally or most appropriate to the situation at our sole discretion.

    We may share your personal information with our business partners or co-marketers from time to time. Although our treatment of your personal information is governed by this Privacy Policy, the third party’s treatment of your information will be governed by their privacy policy. Non-personally identifiable or aggregated information may also be provided to other parties for marketing, advertising, or other uses.

  • Chevron down Third-party links
  • Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

  • Chevron down Information for California Residents
  • California law permits California residents to request certain information regarding FareHarbor’s disclosure of their personally identifiable information to third parties for those third parties’ direct marketing purposes. To make such a request, please send an e-mail to [email protected] specifying that you seek your “California Customer Choice Notice.” Please allow up to thirty days for a response.

    All users of our site may update their information at any time by logging into their control panel and going to the ‘Edit Profile’ page. We reserve the right to not accommodate a request to change your information if we believe doing so would violate any law or legal requirement, or cause the information to be incorrect.

  • Chevron down Children’s Information
  • FareHarbor’s sites are a general audience websites and do not offer services directed to children. You must be 16 years of age or older to book using FareHarbor’s sites. Should a child whom we know to be under 13 send personal information to us, we will use that information only to respond directly to that child to inform him or her that we must have parental consent before receiving his or her personal information and will delete the information. Bookings made by underage individuals without consent will not be honored. If you believe that FareHarbor has been provided with the personal information of a child under 13 without parental consent, please notify us immediately at [email protected].

  • Chevron down Visiting our website from outside the United States
  • If you are visiting our site or using our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. The data protection and other laws of the United States might be different from those in your country, but please be assured that we take steps to ensure that your privacy is protected in accords with this policy. By using our services and voluntarily submitting your information to us, you consent to the general use of such information as provided in this Privacy Policy and to the transfer of that information to and storage of that information in the United States. For individuals in the European Economic Area or Switzerland, please click here to find out more information.

  • Chevron down EU/Swiss Privacy Shield Notice
  • Across Caribe may receive personal information from its clients when providing reservations, operations, and logistics, and fulfilling service contracts. If you are visiting our site or using our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. Any such transfers will comply with safeguards as required by applicable law. If you are a resident of the European Economic Area or Switzerland, the terms of this privacy statement and Privacy Shield notice supplement and, if in conflict, override our Privacy Policy.

    Privacy Shield Policy

    Across Caribe complies with the EU-US Privacy Shield Framework and the Swiss-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information transferred from European Union and Switzerland to the United States, respectively. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit privacyshield.gov.

    For purposes of enforcing compliance with the Privacy Shield, we are subject to the investigatory and enforcement authority of the U.S. Federal Trade Commission.

    This Privacy Shield Policy (this “Policy”) applies to personal information transferred to Acros Caribe in the United States from organizations subject to data protection law in the European Economic Area (“EEA”) (which includes the member states of the European Union (“EU”) plus Iceland, Liechtenstein and Norway) and from Switzerland. This Policy sets out our practices for collecting, using, maintaining, protecting and disclosing that personal information. Please see our Privacy Policy for an explanation of how we collect, use, store, and disclose information about visitors to and subscribers of our websites.

    Definitions

    For purposes of this Policy, the following definitions shall apply:

    “Agent” means any third party that collects or uses personal information under the instructions of, and solely for, FareHarbor or to which FareHarbor discloses personal information for use on FareHarbor’s behalf.

    “Personal information” means any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. Personal information does not include information that is anonymized or aggregated.

    “Sensitive information” means any personal information that reveals race, ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, information that concerns health or sex life, and information about criminal or administrative proceedings and sanctions.

    Choice

    Before we use your personal information for a purpose that is materially different than the purpose we collected it for or that you later authorized, we will provide you with the opportunity to opt out. An individual may opt-out of such uses of their personal data by contacting us at the address given below. We will not use sensitive personal information for a purpose other than the purpose for which it was originally collected or subsequently authorized by the individual unless we have received the individual’s affirmative and explicit consent (opt-in). To contact us, please email [email protected].

    Data Integrity and Purpose Limitation

    FareHarbor will use personal information only in ways that are compatible with the purposes for which it was collected or subsequently authorized by the individual. We maintain reasonable procedures to help ensure that personal information is reliable for its intended use, accurate, complete, and current.

    Transfers to Agents

    We may transfer personal information to our Agents as described in our Privacy Policy. Where required by the Privacy Shield or applicable law, we enter into written agreements with those Agents requiring them to provide the same level of protection the Privacy Shield requires and limiting their use of the data to the specified services provided on our behalf. We take reasonable and appropriate steps to ensure that Agents process personal information we provide in accordance with our Privacy Shield obligations and to stop and remediate any unauthorized processing. Under certain circumstances, we may remain liable for the acts of our Agents who perform services on our behalf for their handling of personal information that we transfer to them, unless FareHarbor proves that it is not responsible for the event giving rise to the damages. FareHarbor does not transfer personal information to non-Agent third parties.

    Under certain circumstances, we may be required to disclose your personal information in response to valid requests by public authorities, including to meet national security or law enforcement requirements.

    Security

    We maintain reasonable and appropriate security measures to protect personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction in accordance with the Privacy Shield and applicable law.

    Individual Rights

    If you would like to request access to, correction, amendment, or deletion of your personal information, you can submit a written request to the contact address provided below. These rights may not apply in some cases, including where providing access is unreasonably burdensome or expensive under the circumstances or where it would violate the rights of someone other than the individual requesting access. Please note: In order to verify your identity, we may require you to provide us with personal information prior to accessing any records containing information about you. In some circumstances, we may charge a reasonable fee for access to your information.

    Dispute Resolution

    You can direct any questions or complaints about the use or disclosure of your personal information to us at [email protected]. We will investigate and attempt to resolve any complaints or disputes regarding the use or disclosure of your personal information within 45 days of receiving your complaint. For any unresolved complaints, we have agreed to cooperate with the BBB EU PRIVACY SHIELD, operated by the Council of Better Business Bureaus. If you are unsatisfied with our resolution of your complaint, you may contact www.bbb.org/EU-privacy-shield/for-eu-consumers for further information and to file a complaint.

    Binding Arbitration

    Under the Privacy Shield you may have the option to select binding arbitration for the resolution of your complaint under certain circumstances, provided you have taken the following steps: (1) raised your compliant directly with us and provided us the opportunity to resolve the issue; (2) made use of the independent dispute resolution mechanism identified above; and (3) raised the issue through the relevant data protection authority and allowed the US Department of Commerce an opportunity to resolve the complaint at no cost to you. For more information on binding arbitration, see US Department of Commerce’s Privacy Shield Framework: Annex I.

    Limitations & Changes

    Adherence by Across Caribe LLC to the EU-U.S. and Swiss-U.S. Privacy Shield Principles may be limited (a) by the exception for personal information that is gathered for publication, broadcast, or other forms of public communication of journalistic material as well as information found in previously published material disseminated from media archives; (b) to the extent required to respond to a legal obligation; (c) to the extent necessary to respond to requests by authorities; and (d) to the extent expressly permitted by an applicable law, rule or regulation.

    We reserve the right to amend this statement and notice from time to time consistent with the Privacy Shield’s requirements and applicable law. The amended Policy will be made publicly available via FareHarbor’s website.

  • Chevron down Privacy statement application to users in the European Union
  • Purposes of processing and legal basis for processing As explained in our Privacy Policy, we process personal data in various ways depending upon your use of our site or services. We process personal data on the following legal bases: (1) with your consent; (2) as necessary to perform our agreement to provide our services; and (3) as necessary for our legitimate interests in providing the site and services where those interests do not override your fundamental rights and freedom related to data privacy.

    Right to lodge a complaint Residents of the EEA or Switzerland have the right to lodge a complaint about our data collection and processing actions with the supervisory authority concerned. Contact details for data protection authorities are available here.

    Transfers Personal data we collect may be transferred to, and stored and processed in, the United States or any other country in which we or our affiliates or subcontractors maintain facilities. Upon the start of enforcement of the GDPR, we will ensure that transfers of personal data to a third country or an international organization are subject to appropriate safeguards as described in Article 46 of the GDPR.

    Individual Rights If you are a resident of the EEA or Switzerland, you are entitled to the following rights once the GDPR becomes effective. Please note: In order to verify your identity, we may require you to provide us with personal data prior to accessing any records containing information about you.

    The right to request data erasure. You have the right to have your personal data erased if the personal data is no longer necessary for the purpose for which it was collected, you withdraw consent and no other legal basis for processing exists, or your fundamental rights to data privacy and protection override our legitimate interest in continuing the processing.

    The right to restrict or object to our processing. You have the right to restrict or object to our processing if we are processing your personal data based on legitimate interests or the performance of a task in the public interest as an exercise of official authority (including profiling); using your data for direct marketing (including profiling); or processing your data for purposes of scientific or historical research and statistics.

  • Chevron down Your Consent
  • By using our site, you consent to our Privacy Policy and Terms and Conditions.

  • Chevron down Assignment
  • We may change our ownership or corporate organization while providing our sites or services. We may also sell certain assets associated with the sites or services. As a result, please be aware that in such event we may transfer some or all of your information to an entity acquiring all or part of our assets or to another entity with which we have merged. Under such circumstances we would, to the extent possible, require the acquiring party to follow the practices described in this Privacy Policy, as it may be amended from time to time. Nevertheless, we cannot promise that the acquiring or merged company will have the same privacy practices or treat your information the same as described in this Privacy Policy.

  • Chevron down Changes to our Privacy Policy
  • We reserve the right to modify or amend the terms of this Privacy Policy from time to time. Your continued use of our sites or services following the posting of changes will mean you accept the new Privacy Policy as modified. If we decide to change our Privacy Policy, we will post those changes on this page and they will be effective immediately.

    This policy was last modified on April 12, 2018.

  • Chevron down Contacting Us
  • If there are any questions regarding this privacy policy you may contact us using the information below.

    Across Caribe LLC
    1551 Calle Martin Travieso, San Juan 00911, PR
    [email protected]
    (442) 266 7893