- What information do we collect?
We collect personally identifiable information from you when you register on our site, place a reservation, subscribe to our newsletter, respond to a survey, fill out a form or input data on our site in any way.
When booking reservations through or registering on our site, as appropriate, you may be asked to enter the following: name, e-mail address, mailing address, phone number, credit card information, social security number, gender, certification level, experience level, height, weight, shoe or other clothing size, hotel information, or other information as requested by the companies that use our service. You may, however, visit and browse our sites and offerings and not enter any of your personally identifiable information.
- How do we use your information?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience (your information helps us to better respond to your individual needs)
- To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
- To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
- To process transactions (In addition to processing your bookings with the companies that use our services, the email address you provide during booking processing may be used to send you information and updates pertaining to your reservation, in addition to receiving occasional company news, updates, related product or service information)
- To provide services to the companies that use AC
- To administer a contest, promotion, survey or other site feature
- To send periodic emails
We also may collect and store information about you that we receive from other sources to, among other things, enable us to verify, update and correct the information contained in our databases, prevent fraud, provide services to our other clients, and to better customize your experience on our site.
Note: If at any time you would like to unsubscribe from receiving future marketing emails, please contact [email protected].
- How do we protect your information?
We implement a variety of security measures to help maintain the safety of your personal information when you reserve a booking or enter, submit, or access your personal information.
All supplied credit card information is transmitted via Secure Socket Layer (SSL) technology. This information is then encrypted in our payment provider’s systems, may only to be accessible by those authorized with special access rights to such systems, and they are required to keep the information confidential. Please understand that while we try our best to safeguard your personal information once we receive it, no transmission of data over the Internet can be guaranteed to be 100% secure.
After a transaction, your personal information may be kept on file in order to archive reservation data, help improve the customer experience and for other business purposes.
Yes, cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
- Do we disclose any information to outside parties?
We also use third-party service providers who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site’s policies, or protect our or others rights, property, or safety in anyway legally or most appropriate to the situation at our sole discretion.
- Third-party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
- Information for California Residents
California law permits California residents to request certain information regarding FareHarbor’s disclosure of their personally identifiable information to third parties for those third parties’ direct marketing purposes. To make such a request, please send an e-mail to [email protected] specifying that you seek your “California Customer Choice Notice.” Please allow up to thirty days for a response.
All users of our site may update their information at any time by logging into their control panel and going to the ‘Edit Profile’ page. We reserve the right to not accommodate a request to change your information if we believe doing so would violate any law or legal requirement, or cause the information to be incorrect.
- Children’s Information
FareHarbor’s sites are a general audience websites and do not offer services directed to children. You must be 16 years of age or older to book using FareHarbor’s sites. Should a child whom we know to be under 13 send personal information to us, we will use that information only to respond directly to that child to inform him or her that we must have parental consent before receiving his or her personal information and will delete the information. Bookings made by underage individuals without consent will not be honored. If you believe that FareHarbor has been provided with the personal information of a child under 13 without parental consent, please notify us immediately at [email protected].
- Visiting our website from outside the United States
- EU/Swiss Privacy Shield Notice
Privacy Shield Policy
For purposes of enforcing compliance with the Privacy Shield, we are subject to the investigatory and enforcement authority of the U.S. Federal Trade Commission.
For purposes of this Policy, the following definitions shall apply:
“Agent” means any third party that collects or uses personal information under the instructions of, and solely for, FareHarbor or to which FareHarbor discloses personal information for use on FareHarbor’s behalf.
“Personal information” means any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. Personal information does not include information that is anonymized or aggregated.
“Sensitive information” means any personal information that reveals race, ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, information that concerns health or sex life, and information about criminal or administrative proceedings and sanctions.
Before we use your personal information for a purpose that is materially different than the purpose we collected it for or that you later authorized, we will provide you with the opportunity to opt out. An individual may opt-out of such uses of their personal data by contacting us at the address given below. We will not use sensitive personal information for a purpose other than the purpose for which it was originally collected or subsequently authorized by the individual unless we have received the individual’s affirmative and explicit consent (opt-in). To contact us, please email [email protected].
Data Integrity and Purpose Limitation
FareHarbor will use personal information only in ways that are compatible with the purposes for which it was collected or subsequently authorized by the individual. We maintain reasonable procedures to help ensure that personal information is reliable for its intended use, accurate, complete, and current.
Transfers to Agents
Under certain circumstances, we may be required to disclose your personal information in response to valid requests by public authorities, including to meet national security or law enforcement requirements.
We maintain reasonable and appropriate security measures to protect personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction in accordance with the Privacy Shield and applicable law.
If you would like to request access to, correction, amendment, or deletion of your personal information, you can submit a written request to the contact address provided below. These rights may not apply in some cases, including where providing access is unreasonably burdensome or expensive under the circumstances or where it would violate the rights of someone other than the individual requesting access. Please note: In order to verify your identity, we may require you to provide us with personal information prior to accessing any records containing information about you. In some circumstances, we may charge a reasonable fee for access to your information.
You can direct any questions or complaints about the use or disclosure of your personal information to us at [email protected]. We will investigate and attempt to resolve any complaints or disputes regarding the use or disclosure of your personal information within 45 days of receiving your complaint. For any unresolved complaints, we have agreed to cooperate with the BBB EU PRIVACY SHIELD, operated by the Council of Better Business Bureaus. If you are unsatisfied with our resolution of your complaint, you may contact www.bbb.org/EU-privacy-shield/for-eu-consumers for further information and to file a complaint.
Under the Privacy Shield you may have the option to select binding arbitration for the resolution of your complaint under certain circumstances, provided you have taken the following steps: (1) raised your compliant directly with us and provided us the opportunity to resolve the issue; (2) made use of the independent dispute resolution mechanism identified above; and (3) raised the issue through the relevant data protection authority and allowed the US Department of Commerce an opportunity to resolve the complaint at no cost to you. For more information on binding arbitration, see US Department of Commerce’s Privacy Shield Framework: Annex I.
Limitations & Changes
Adherence by Across Caribe LLC to the EU-U.S. and Swiss-U.S. Privacy Shield Principles may be limited (a) by the exception for personal information that is gathered for publication, broadcast, or other forms of public communication of journalistic material as well as information found in previously published material disseminated from media archives; (b) to the extent required to respond to a legal obligation; (c) to the extent necessary to respond to requests by authorities; and (d) to the extent expressly permitted by an applicable law, rule or regulation.
We reserve the right to amend this statement and notice from time to time consistent with the Privacy Shield’s requirements and applicable law. The amended Policy will be made publicly available via FareHarbor’s website.
- Privacy statement application to users in the European Union
Right to lodge a complaint Residents of the EEA or Switzerland have the right to lodge a complaint about our data collection and processing actions with the supervisory authority concerned. Contact details for data protection authorities are available here.
Transfers Personal data we collect may be transferred to, and stored and processed in, the United States or any other country in which we or our affiliates or subcontractors maintain facilities. Upon the start of enforcement of the GDPR, we will ensure that transfers of personal data to a third country or an international organization are subject to appropriate safeguards as described in Article 46 of the GDPR.
Individual Rights If you are a resident of the EEA or Switzerland, you are entitled to the following rights once the GDPR becomes effective. Please note: In order to verify your identity, we may require you to provide us with personal data prior to accessing any records containing information about you.
The right to request data erasure. You have the right to have your personal data erased if the personal data is no longer necessary for the purpose for which it was collected, you withdraw consent and no other legal basis for processing exists, or your fundamental rights to data privacy and protection override our legitimate interest in continuing the processing.
The right to restrict or object to our processing. You have the right to restrict or object to our processing if we are processing your personal data based on legitimate interests or the performance of a task in the public interest as an exercise of official authority (including profiling); using your data for direct marketing (including profiling); or processing your data for purposes of scientific or historical research and statistics.
- Your Consent
This policy was last modified on April 12, 2018.
- Contacting Us
Across Caribe LLC
1551 Calle Martin Travieso, San Juan 00911, PR
(442) 266 7893