Frequently Asked Questions

Questions & Answers

  • Chevron down What are your group sizes?
  • We love to give our guests the best experience possible and do that with a personal, relaxed and professional approach and atmosphere! We merge bookings together to the same day if our guests are flexible, but we operate always within small groups.

    • EL Yunque Rainforest / 2-14 guests / larger groups by request
    • Cave adventure / 2-14 guests / larger groups by request
    • Old San Juan walking tour / 3+
    • Afro percussion drum workshop / 2+

    Interested in a private adventure with just your group? This is possible against a surcharge. Please contact us here.

  • Chevron down Do you provide child seats?
  • We do not provide child seats.

  • Chevron down What are your pick up times?
  • Times are an estimate and vary depending on the number of pick ups and traffic in the area. The guides will be in contact if needed. We ask to wait outside your accommodation, as our guides do not enter the lobby.

    • EL Yunque rain forest 9-9:15 a.m.
    • Cave adventure 9-9:15 a.m.
    • Afro percussion drum workshop 4:30 p.m.
  • Chevron down Where are your pick up locations?
    • At hotel/accommodation if staying in San Juan Metropolitan area (Condado, Miramar, Isla Verde, Carolina)
    • Plaza Colon, taxi stand if staying in the Old San Juan area or are a cruise ship passenger. Directions to Plaza Colon are here
    • Outside of Señor Frogs restaurant, 102 Calle Marina, San Juan, 00901, Puerto Rico (meeting point Walking Tour Old San Juan)
  • Chevron down Where can I fill out the waiver?
  • We ask you to return this form in advance by email to [email protected]

  • Chevron down What is your cancellation and refund policy?
  • Canceling a booking with Across Caribe can result in cancellation fees being applied by Across Caribe, as outlined below. When canceling any booking you will be notified via email or telephone of the total cancellation fees. If Across Caribe cancels a Tour Product or Service due to unforeseen circumstances or inclement, extreme weather you will be fully refunded.

  • Chevron down What should I pack?
  • For most of our trips we recommend the following:

    • Water
    • Snacks
    • Sunscreen
    • Bathing suit
    • Light clothes
    • Comfortable shoes
    • Bug repellent
    • Rain gear
    • Hat
    • flip-flops